From 1 September 2023, ABSS will no longer provide technical support for certain earlier versions of ABSS product, and will instead focus on providing support resources for customers who are either:

• Registered users of the latest-version ABSS product; or
• Registered users of up to one version before the latest-version ABSS product

A table detailing the current support status of all ABSS products (including discontinued ABSS business products) is provided on the ABSS website, as are answers to further questions regarding the changes to phone-based support.

If you are still using your ABSS product to run your business and need assistance, you may refer to the Technical Support Notes for older-version of ABSS products, which is accessible on ABSS Knowledge Base.  

Alternatively, you may contact our ABSS Partners who can provide on-site support.

If you are running your business on two versions and below of an ABSS product, ABSS is no longer providing phone-based technical support, and will NOT be able to assist you with the following procedures:

• Repair or recover your corrupted business datafile 
• Increase the number of user licenses or number of datafiles 
• Retrieve or reset the master administrator password when you have forgotten, misplaced or changing of PIC 
• Generate site key for RetailManager 
• General technical support issues

Make sure you upgrade your software to the latest version to avoid any disruption. Customers on the latest and supported versions will not be impacted. 

If you have any questions, please send us an email or  find a local partner.